FAQs

Please contact us and tell us what's your idea. We would be happy to send you a free mock-up of your design and a modest price quote based on exactly what you want.

After click the item you are looking for, select size and fill in name, number, material, then click Add to Cart. Review the items in your shopping cart. Enter coupons or discount codes if you have any. When you are ready, click Proceed to Checkout. Choose your check out method as guest or registered customer(registered customers can log in from the right page). Click Continue and you will be transferred to the payment page. Please indicate the destination for the product, the method of payment and the billing address. Review your order information. You may edit your address and payment information.Select "Process Order" to complete checkout. Do not forget to keep the order information in a secure place in case that you may need to check your order status.

We are proud to use UPS/DHL/Fedex/TNT/USPS as our primary carrier. Our production time will be the same and shipping costs vary depending on where the order is going.

Typically, it takes about 7-9 business days to prepare your order, and Free Standard Shipping time is 8-10 business days. If your order choose Expedited DHL Shipping Service, the delivery time is 3-5 business days.

The easiest way to retrieve your tracking number is to log into your account or fill out the Track Order form here.
We also offer the following resources for knowing the status of your order:
Order History: If you have created an account, you can check your order status by logging into your account and doing order tracking.
Order and Shipping Confirmation Emails: After placing an order you will receive an order confirmation by email, and once that order has shipped, you will receive a shipping confirmation email.
Customer Service: If you have questions regarding an order, you can reach our Customer Service team at support@fancustom.com. Please note that t here may be delays in response times as we review your questions and evaluate current situations. We appreciate your patience during this time.

You can find Size Chart below the Size Selecting field.

Since your personalized jerseys are one-of-a-kind and made just for you, a $20 customization fee per item is included in your purchase. If you would like to change or cancel your order, please send us an email with your order number and the reason of the cancellation, and we will try to retrieve it back.

Our personalized jerseys cannot be returned unless it is defective or damaged. Please refer to our Shipping&Returns Policy on Damaged/Misprinted Items or please contact our customer service for return.

It's available through Visa Card/Master Card/Paypal Method/Western Union/ Money Gram to pay, If you meet any payment issues when you order , please feel free to contact with our Customer Service, thanks.

After placing your order, you may not change your shipping from domestic to international and vice versa.

We only receive the product price. The extra money may be charged by the bank as the bank fee. Hope you can understand. Note: Since there is exchange conversion, cross-border fees (Charged by issuing bank) and etc., there is a difference between the actual charge and transaction amount, and the proportion will be depending on the bank.